Last Updated: September 29, 2026
We value our customers and aim to provide a smooth experience for every reservation and order. This Refund & Cancellation Policy explains how cancellations, refunds, and order-related issues are handled.
1. Restaurant Reservations
Reservations may be cancelled or modified by contacting the restaurant as early as possible.
If a reservation involves an advance payment, deposit, or booking fee, the applicable refund or cancellation terms will be communicated at the time of booking.
No-show reservations may be subject to applicable restaurant policies.
2. Food Orders
Once an online food order has been confirmed and preparation has started, cancellation may not be possible.
If you wish to cancel an order, please contact us immediately. Cancellation requests will be considered based on the order’s preparation status.
3. Incorrect or Missing Items
If you receive an incorrect, missing, or significantly different item, please contact us as soon as possible after receiving the order.
We may request order details, photographs, or other information to verify the issue.
Depending on the circumstances, we may offer a replacement, refund, credit, or another appropriate resolution.
4. Food Quality Issues
If you believe there is a genuine quality issue with your order, please contact us promptly after delivery or collection.
Our team may review the complaint and determine an appropriate resolution based on the circumstances.
5. Refund Processing
Where a refund is approved, it will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
6. Third-Party Delivery Platforms
If an order is placed through a third-party platform such as a food delivery or reservation service, cancellation and refund requests may also be subject to that platform’s policies.
Where appropriate, customers may need to raise the request directly through the platform used to place the order.
7. Non-Refundable Payments
Certain booking fees, deposits, promotional purchases, or other payments may be non-refundable where this was clearly stated at the time of purchase.
8. Events & Special Bookings
Special events, parties, group bookings, advance deposits, and pre-paid packages may have separate cancellation and refund conditions.
Any special terms will be communicated before payment or booking confirmation.
9. Force Majeure
Refunds or cancellations may be handled differently when circumstances beyond our reasonable control affect an order, reservation, event, or service. This may include severe weather, government restrictions, technical failures, natural disasters, or other unforeseen circumstances.
10. How to Contact Us
For cancellation, refund, or order-related assistance, please contact our restaurant team using the contact details provided on our website.
Please keep your order number, reservation details, payment information, and other relevant details available so that we can assist you efficiently.
11. Policy Updates
We may update this Refund & Cancellation Policy from time to time. The latest version will be published on this page with the updated date.
By using our reservation, ordering, or other services, you acknowledge this policy.
Thank you for choosing us.